Welcome
Thank you for choosing Express Wash and Fold Laundry. We are committed to providing professional, reliable, and high-quality laundry pickup and delivery services across Central Florida.
Service Area
We proudly provide residential and commercial pickup and delivery services within our designated service area. Additional mileage fees may apply for locations outside our standard service radius. See our service areas for details.
Residential Pricing Policy
Laundry services are billed by weight unless otherwise quoted. Specialty items, oversized items, and heavily soiled items may incur additional charges. Every rate is listed upfront on our pricing page.
Commercial Laundry Policy
Commercial customers receive customized pricing based on volume, frequency, and service requirements. Contracts may include scheduled pickups, emergency services, and invoicing terms.
Pickup and Delivery Policy
Customers should have laundry securely bagged and ready before the scheduled pickup window. If no safe pickup location is available or the order is not accessible, the pickup may be rescheduled.
Turnaround Time Policy
Standard service is next-day unless otherwise agreed. Same-day service is offered based on availability and may include an expedited service fee.
Payment Policy
Payment is due according to the agreed service terms. Commercial customers may receive invoicing based on contract terms. Returned payments or unpaid balances may result in suspended service until resolved.
Cancellation and No-Show Policy
Please provide advance notice if you need to cancel or reschedule. Missed pickups or repeated no-shows may be subject to service fees.
Minimum Order Policy
A 15 lb minimum applies to residential wash-and-fold services. We will happily pick up orders under 15 lbs, but a $15 fee applies for orders below the minimum.
Bed Bug Policy
Customers must disclose any known or suspected bed bug exposure before service. Heavily infested items may be refused. Approved items will be processed separately using enhanced handling procedures.
Blood and Bodily Fluid Policy
Laundry containing blood or bodily fluids must be disclosed before pickup. Heavily contaminated items may be refused. Accepted items will be handled using appropriate protective procedures.
Pest and Insect Policy
Laundry containing bed bugs, fleas, lice, roaches, or other insects may be refused to protect our employees, vehicles, equipment, and other customers.
Needles and Sharp Objects Policy
Customers must remove all needles, razor blades, broken glass, pins, and other sharp objects before service. Express Wash and Fold Laundry is not responsible for injuries resulting from undisclosed hazards.
Mold and Mildew Policy
Items with excessive mold or mildew may be declined due to health and safety concerns.
Excessively Soiled Laundry Policy
Laundry requiring extraordinary cleaning due to grease, oil, excessive dirt, smoke, urine, or other contaminants may incur additional charges or be declined.
Pet Hair Policy
Laundry containing excessive pet hair may require additional processing and may be subject to an additional handling fee.
Stain Removal Policy
While we use professional laundering practices, stain removal cannot be guaranteed. Some stains may become permanent due to age, heat exposure, or fabric type.
Garment Care Label Policy
Items are processed according to the manufacturer’s care instructions. Express Wash and Fold Laundry is not responsible for damage resulting from missing, inaccurate, or incorrect care labels.
Damage and Loss Policy
Although every effort is made to protect customer garments, Express Wash and Fold Laundry is not responsible for damage caused by normal wear, weakened fabrics, manufacturer defects, color bleeding, or items left in pockets. Claims must be reported within 48 hours of delivery.
Unclaimed Laundry Policy
Laundry not claimed within 30 days after reasonable contact attempts may be donated, recycled, or otherwise disposed of.
Customer Privacy Policy
Your garments and personal information are treated with the highest level of confidentiality. Customer orders are handled separately to help maintain accuracy and privacy.
Commercial Service Agreement
Commercial accounts may establish customized service schedules, pricing, invoicing terms, linen handling procedures, and quality standards through a written service agreement.
Satisfaction Guarantee
If you are not satisfied with your service, please contact us within 24 hours of delivery. We will review your concerns and work toward a fair resolution.
Contact Express Wash and Fold Laundry
Professional pickup and delivery laundry service — 7AM to 7PM, every day.